FAQs.

Why do I need to have a consultation?

It is essential for me to carry out allergy alert tests before coloring new clients. I also like to be able to have a brief discussion and see your hair before the appointment. This means I can decide on the best route to achieving your hair goals and quote you a price before your actual colour service. 

You will only need to book a consultation on your first appointment with me, your next appointments can be booked straight away.

What are your Covid policies?

You will be required to wear an appropriate face covering for the duration of your appointment.  If you are feeling unwell or displaying coronavirus symptoms please rearrange your appointment.

All equipment and furniture will be sanitized between every client, towels, and gowns will be freshly laundered for every service, and I will be wearing a face covering when working with all clients.

What is the cancellation policy?

Since I book a lot of time out of my day to work 1-1 with each client, I require a 30% non-refundable deposit when booking a colour appointment. If booking online this will need to be paid to secure the appointment, if booking through email or message I can send a payment link.

This deposit will be transferable if you need to reschedule, but will be lost for any cancellations, no shows or reschedules with less than 48 hours notice. 

Please understand that late cancellations and no shows mean I cannot fill your slot which can be up to 6 hours of my day if this is a large colour service, and greatly affects my income. 

What is the complaints procedure?

While I always try my very best to make sure my clients are happy with their hair. If a client is unhappy and wishes to make a complaint here they can do so.

A complaint can be made verbally, by email, or by letter, I will make sure to get back to you within 5 working days.

To resolve the issue I will either rectify the problem free of charge or if that is not possible, offer a partial refund.

What is the product return policy?

Unfortunately I cannot issue returns on the products sold in my store. Once they have been opened I cannot resell these items or guarantee that they are safe for use anymore. The only occasion I may issue a partial refund is if the item is proven to be damaged on arrival. Thank you for understanding!